Collector (Risk Management)

Midlands credit union has an immediate need for an experienced collector.


  • Assumes responsibility for the effective and professional performance of collections functions.
  • Receives delinquency reports from the computer system and verifies the status of the accounts.
  • Follows up on delinquent accounts by telephone, and correspondence to secure a satisfactory resolution to the repayment problem.
  • Discusses possible financial arrangements, informs members of potential legal actions, and suggests financial counseling to arrive at suitable payment arrangements. Continues to collect until the account becomes current, a write-off, bankruptcy, or attorney account. Makes early contact with members to collect and keep them informed of account status.
  • Utilizes effective human relations skills and various forms of persuasion to present a positive company image in an already negative situation. Calms irate members and answers questions and complaints relevant to department functions. Determines reasons for delinquencies and works toward permanent solutions.
  • Minimizes losses by early actions.
  • Utilizes further appropriate collection methods if initial attempts do not secure required payment. Suggests consolidations and financial counseling.
  • Recommends and completes small claims court complaints and postjudgment actions, including garnishments and supplemental orders.  Recommends possible charge-offs.
  • Performs collections efforts in accordance with company policies and procedures and ensures they are legally compliant.
  • Assists in department and on special projects as needed.
  • Complies with all federal, state, and organizational policies, procedures, and processes, including (but not limited to) the Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC).
  • Assumes responsibility for the efficient administration of collections activities.
  • Keeps accurate and up-to-date activity reports on late, potentially late, and delinquent accounts.
  • Documents all collection actions taken, including telephone conversations, alternative financial arrangements, and correspondence on the collection system.
  • Researches accounts that appear on late and potentially late records to ensure that company errors are detected promptly. Provides members the opportunity to fully explain their account status.
  • Maintains the company’s professional reputation throughout collections operations and in all contacts with members.
  • Maintains confidentiality.
  • Develops contacts with credit bureaus and other financial institutions. Uses shared information to effectively minimize company losses
  • Assumes responsibility for establishing and maintaining effective communication and coordination with Company personnel.
  • Assists area personnel as needed.
  • Keeps management informed of activities, progress toward established objectives, and of any significant problems.
  • Attends and participates in meetings as required.
  • Assumes responsibility for related duties as required or assigned.
  • Stays informed of changes in collections policies, procedures, and related legal requirements
  • Ensures work area is clean, secure, and well maintained.


  • High school graduate or equivalent
  • Knowledge of collection procedures and related laws and regulations.
  • Understanding of Company policies. Familiar with default and enforcement clauses
  • Basic understanding of the U.S. Bankruptcy Code.
  • Previous collection experience
  • Accuracy and thoroughness in work.
  • Excellent communication, telephone, and public relations skills.
  • Ability to work well independently.
  • Ability to work well in stressful situations.
  • Ability to operate related computer applications and other business equipment including
  • calculator, copy machine, printer, telephone, fax

To $47K.

Please submit your résumé in Word or PDF format to [email protected].